PROVIDENCE, RI — Anyone who’s heard CBS News Travel Editor Peter Greenberg talk about the travel industry knows he doesn’t mince words.At Collette’s Global Travel Forum, taking place in Providence, RI this week, Greenberg had a few choice things to say about airlines, OTAs and selfie-obsessed travellers, and he let loose in a hilarious and insightful keynote address.Greenberg says there’s still a place for traditional travel retailers and suppliers, now more than ever.His rapid-fire presentation hit on everything from airlines, hotels and cruise lines to the importance of bringing the art of conversation back to selling travel.Here’s a round up of some of his quotes and insights, from his keynote speech on day 1 of the Collette forum on June 21:“All the technology in the world can never take over from common sense.”“The U.S. Department of State now has travel advisories for every country in the world. Americans are cowering in their own homes.”“Today is National Selfie Day. We have become a society that is obsessed with documenting ourselves. Who thinks a great photo has to include you in it?”“America has become home of the brave, land of the fee.”“The unofficial motto for airlines seems to be ‘We’re not happy until you’re not happy’. The travel experience has been degraded on an almost exponential basis.”“Marriott is opening a new hotel every 14 hours. For Hilton, it’s a new hotel every 16 hours. Airbnb now controls 7% of the world’s rooms.”Greenberg says in his experience, talking to travellers, “they don’t want to hear that India is incredible, or Barbados is beautiful.” They want practical, helpful information about getting to and travelling in that country. “We’re forgetting there’s an audience out there that wants a conversation. That’s where you come in. You can be proactive. You can initiate that conversation.”“It’s not about the rate, it’s about the value, it’s about asking all the questions that they need to ask. That’s transformative.” He adds: “My transformative technology is my mouth and my ears. We’ve gone full circle.”“Three words: genuine, authentic, curated. Yes, I can hear you groaning. You’ve already heard these words too much. But that’s what people want.”Greenberg told a story about a hotel he stayed at recently, likening it to the dilapidated, creepy hotel in the movie The Shining. “There was blood on the wall. There was stuffing coming out of the couch. The door handle fell off in my hand.” Just as the bellman was about to leave, he gave Greenberg his card, to call him if he needed anything. “And there was a line on his card that said ‘Post a good review on Trip Advisor and get 10% off’. They were incentivizing me to lie.” Instead of posting a review, he showed the card during one of his TV travel segments and told the story.OTAs got popular “because people didn’t want to have a conversation. They wanted technology to take its place.”“Kids stay free deals, eat free deals, resort fees, free parking – online bookings don’t always tell you about things like that.”“Anyone who tells you ‘there’s an app for that’ – they’re lazy.”“Fear is the worst 4-letter word.”“We’re going to see unbelievable brand consolidation. Marriott is just the beginning.”“I still have a subscription to the printed version of the OAG and I can find a flight faster in that thing than anyone can online.”“You need to initiate and transform the conversation. Without that, the technology will kill you.”“We have to figure out a way to reinvent the conversation. We have to initiate and continue that conversation. You shared with [your clients] something they didn’t know and that’s why they came back to you.“We have too many people chasing fire trucks and not enough people explaining fire.” Posted by The world according to ‘Travel Detective’ Peter Greenberg Share Friday, June 22, 2018 Travelweek Group Tags: Collette, Peter Greenberg << Previous PostNext Post >>
Posted by Share Tags: Hurricane Willa, Puerto Vallarta PUERTO VALLARTA — Following the passage of Hurricane Willa earlier this week, Puerto Vallarta has announced that operations are returning to normal.After an extensive evaluation of the city by the Civil Protection and Fire Department, it was determined that the risk of storm surges and winds has been significantly decreased, and that Puerto Vallarta’s tourism infrastructure was left with no major damage. This includes: Licendiado Gustavo Díaz Ordaz International Airport, which has remained open; trans-national roads; and the marina, cruise port, and Pier Los Muertos, which provides access to areas south of Puerto Vallarta such as Yelapa.City services will also be back to normal, including schools and garbage collection. Cleaning crews and public works and public services personnel have begun clearing debris left by high winds and waves.According to Adrian Bobadilla, head of Civil Protection and Puerto Vallarta’s Fire Department, a total of 587 tourists and 62 locals were housed in city shelters because they were in high-risk areas, mostly around local bodies of water. He also mentioned that many locals opted to stay with family members while some hotels conducted voluntary evacuations according to their own contingency plans.More news: Honolulu authorities investigate arsons at 3 Waikiki hotels; no injuries reportedHurricane Willa briefly reached Category 5 strength on Monday, with winds of 260 kph, before weakening to Category 4. Officials said up to 8,000 people were evacuated from low-lying areas, mostly in Sinaloa state. Friday, October 26, 2018 Travelweek Group No major damage after Willa, says Puerto Vallarta << Previous PostNext Post >>
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